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Shipping and Returns

Shipping & Returns

Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are en-route to you. Once your order is prepared for shipment you will receive a confirmation email with your tracking information.

Please allow 48-72 business hours for the processing time. Once your order ships, standard ground shipping orders arrive in 5-10 business days. Weekend and holidays are excluded from processing time. 

Where We Ship
We ship to US delivery addresses within the contiguous 48 states.
We also ship to Alaska, Hawaii, and US Territories for a specific range of our products when they have a US zip code. However, additional shipping charges may apply, and delivery may take longer.

Due to transport restrictions, we are unable to ship spray sunscreens to Alaska, Hawaii, and Puerto Rico. Please consider our sunscreen lotions with the same great active ingredients or adjust your shipping address.
Our spray sunscreens include: Sheer Zinc Continuous Spray Sunscreen SPF30 and Sheer Zinc Continuous Spray Sunscreen SPF50


Shipping Costs
Within the U.S., standard shipping is $8.95 for orders below $49, and free for orders $49 or more after discount. 

Taxes
Taxes are calculated according to shipping destination.

Returns Policy
A Return Authorization is required to make a return for a refund or store credit. Customers have within 30 days of purchase to request a Return Authorization. Kindly note that for any unwanted products, customers are kindly requested to cover the return fees. Additionally, you have the flexibility to select your preferred courier service for the return. Please contact hello@babobotanicals.com for further instructions along with the reason for return. 

Cancellation and Address Change Policy
We encourage to verify your order before placing it. Once an order has been placed, we will not be able to cancel or change your order. If you need to make any changes to your order, please follow the Return Policy. Shipping charges are applicable on your end.

Damages and Product Issues
Contact customer service directly for instructions and replacements. Please email at hello@babobotanicals.com.

Receiving a Refund
A refund will be issued once we have received your returned items. Your refund will be credited to the credit card used for the original transaction. Please allow up to 10 business days for refunds to be processed for returned products. Refunds can take up to 3-5 business days to process with your bank. This can vary greatly between credit card issuers.